FAQ

Watts measure how much power a lamp uses, while light output is measured in lumens. Efficiency can thus be calculated in terms of lumens per Watt. Light sources differ in their efficiency ratings, meaning that the amount of power used does not necessarily reflect the amount of light emitted. Even LED products can vary in their efficiency, and are becoming increasingly efficient as technology develops. Traditional light sources such as halogen and incandescent lamps produce light through heating a filament, so most of the energy used in these lamps is wasted as heat. LEDs produce light in a different way and do not produce as much heat, making them much more energy efficient.

All low voltage (12V DC) products should be operated with a suitable LED driver. When retrofitting low voltage LED products, the transformer must be replaced with a suitable LED driver.

V-TAC offer lamps in warm, cool and natural white with colour temperatures measured in Kelvin (K). The lower the colour temperature is, the warmer the light given by the LED: Warm white = 2800-3500K Natural white = 4000K Cool white = 5000K+ Warm white creates a lighting scheme that more closely matches the light given by traditional halogen or incandescent lamps, while cool white creates a lighting effect which appears closer to daylight, with natural white light creating an effect that lies somewhere in between these.

Yes, they are easy to install. In most cases you just plug the power supply into the controller/dimmer (which then connects to the LED strip), and then plug the power supply into a normal outlet.

Yes, most of our controllers and strips are 12V DC so you can connect them straight to your battery (we recommend a 3-5A fuse in-line after the battery).

No. You can run low voltage wire/control cable up to 50 feet in most cases. But keep in mind the longer the run, the more voltage drop you will have and while it can be hard to notice with LED lights, they may not be as bright as they could be if they were shorter runs. On long runs and using the RGB strips set to white you may notice a change in the colour temp the farther you go from the power supply, so keep it short, or use larger wire if you have long run.

Yes, any 12V DC power supply will work as long as the output rating is high enough for the length of strip you are trying to connect to it (for a 5\' strip you would need at least a 1000mA or 1A or 12w DC power supply). You can always use a larger power supply than what is needed. However, a power supply which is too small may cause your lights to be dim or flash on/off; it may also kill the power supply. For LEDs we recommend a switching mode power supply as opposed to a heavy magnetic transformer, as switching mode power supplies have a regulated output voltage that doesn\'t change based on input voltage

No. The power supplies are not made to be dimmed – it will damage them. The strips, however, can be dimmed by using any one of our PWM dimmers or controllers placed between the power supply and the strip.

1 Year Warranty (Applicable for Electronic, Cameras, Audio, DIgital)

• This product is warranted from Manufacture defect only.
• The warranty is valid for 1 years from the date of purchase.
• The warranty does not apply to damage caused by incorrect installation/usage or abnormal wear and tear.
• The company gives no warranty against damage to any surface due to incorrect removal/usage and installation of the product.
• The warranty does not apply if the product has been altered or modi?ed.
• Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

2 Years Warranty

• This product is warranted from Manufacture defect only.
• The warranty is valid for 2 years from the date of purchase.
• The warranty does not apply to damage caused by incorrect installation or abnormal wear and tear.
• The company gives no warranty against damage to any surface due to incorrect removal and installation of the product.
• The warranty does not apply if the product has been altered or modi?ed.
• Note: Suitable & Recommended for maximum daily use of 10-12 hours, usage beyond this would void the warranty.
• Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

3 Years Warranty

• This product is warranted from Manufacture defect only.
• The warranty is valid for 3 years from the date of purchase.
• The warranty does not apply to damage caused by incorrect installation or abnormal wear and tear.
• The company gives no warranty against damage to any surface due to incorrect removal and installation of the product.
• The warranty does not apply if the product has been altered or modi?ed.
• Note: Suitable & Recommended for maximum daily use of 10-12 hours, usage beyond this would void the warranty.
• Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

5 Years Warranty

• This product is warranted from Manufacture defect only.
• The warranty is valid for 5 years from the date of purchase.
• The warranty does not apply to damage caused by incorrect installation or abnormal wear and tear.
• The company gives no warranty against damage to any surface due to incorrect removal and installation of the product.
• The warranty does not apply if the product has been altered or modi?ed.
• Note: Suitable & Recommended for maximum daily use of 10-12 hours, usage beyond this would void the warranty.
• Warranty Claims: For any replacement or warranty claims please contact our dealer or local vendor from whom you have purchased the product. They are trained and ready to serve you at the best.

Note: The warranty guidelines are subjective to the product. Every product should be used as per the instructions provided in the product. All the warnings,caution, and installation guidelines should be read carefully before installation or usage of the product. Failure to do so may result in void of warranty. In case of any query/issue with the product, please reach out to us at: support@vtacexports.com

In most cases, your order will ship the same or the next day. Most shipping options take one (1) business day for delivery within UK; and 3-6 days for delivery in Europe.

• vtacexports.com is a dynamic website showcasing all the product ranges that V-TAC has to offer. Our website contains all information of our products which includes technical specs, 360* images preview of the products, recommended retail price (RRP), stock status, and an extensive list of the nearest wholesaler/stockist. We have a B2B e-commerce section known as   which is only open to qualified trade customers.
• If you are not a wholesaler still you can still register with us through your email address to stay updated on all new product launches & company highlights

• Step 1 - Online Registration: You can create a   trade account e-Commerce account by registering with your company details on this link by clicking here.
• Step 2 - Account Review & Approval: To give you access to customized trade prices, our team will review your company details for business eligibility and qualification within 24 hours.
• Step 3 - Onboarding: Once the account qualifies for trade prices, a dedicated salesperson will be assigned to set up exclusive trade prices for you. You will receive an email with login details and a password to start ordering.

• We have drop down menus running across the screen with categories of products that will further expand into product families and then drill down into specific products.
• There are useful filters by colour, wattage, lumen output to help you pre-select the items you want to view and then choose to add it to the cart.

• Exclusive Trade prices can be viewed on each product page and products can be added into your cart or wishlist.
• Technical Info: This has all the technical information of the products like model no, power, lumen warranty, packaging details and many more.
• Features: It comprises of unique product features, as well as various application utilities.
• Download: All the downloadable spec sheets, certificates, manuals and performance data can be accessed.

• Recommended Retail Prices (RRP) can be referred on the website as a guide. Only registered   trade accounts will have access to see the trade prices on the website. The website is location based and will provide price details in visible GBP or Euros as per your respective location.

Stock status of each and every product gets updated in real time, and can be categorized in 3 ways:

 In Stock Express shows local stock availability in the UK & ensures quick delivery (within 3 days to your business or to site if it is urgent)

 Shows the Global Stock availability in Bulgaria (7-15 days delivery)

 Gives you an option to place an order for In-transit products and an estimate of when they will be in our EU warehouse.

• If you hover over the button a pop up box will tell you the date and quantity of the next orders we are expecting to be delivered to our warehouse.
• You can also choose to be notified when an item is back in stock with us by email.

• The default quantity when placing an order is 1 piece in the My order area where you choose products. For items available in local stock you can order in any quantity, but for the Global Stock and Back orders, the minimum order quantity is a box. If you enter a quantity that is not as per the above rules, a message will appear at the top of the screen to advise you the correct quantity. This is also available by hovering over the button to see the box quantity and other incoming stock dates.

• A quick order lets you place an order directly by entering the SKU (or searching for products) into our online order pad. Alternatively, a CSV file can also be uploaded, to ease your order even further.

• Sales Quote is created for you to get an estimated value of your products, for your internal approval, PO generation etc.
• This can be saved in My V-TAC or exported to use the product data for your own external quotes.
• The Quote also has a feature for you to comment on each line item or the entire quote and submit it to the website. The sales team will review the comments and either approve the requests or give a valid reason. If the quote has been approved you will get a notification and you can then add it to your cart and place the order.

You can place an order by one of two methods.

1. Directly by adding products to your cart whereby you can choose products from the menus or search for the products you want in the search bar.

2. By using the Quick Order tab.

• The site is dynamic so you can go forwards and backwards without losing your data.
• Select the products you would like to order by adding them to your cart. You can view the cart at any time to see the order value and check items.
• When you use the quick order tab if you are ordering a product that has a quantity discount, we will advise you with a special price box inviting you to change the quantity to achieve a better price. You can accept this or simply keep the original quantity ordered in your basket.
• Once the order is placed, we will review the order placed and send you an order confirmation email. This will be followed by a dispatched email and invoicing.
• You’ll receive another email when final payment has been made.

• ON THE ORDER SUMMARY PAGE the order is displayed showing the prices and quantity you have ordered. This also confirms where the stock is coming from. i.e. either the UK warehouse or EU warehouse and an expected delivery date so you can plan receipt.
• You can update the quantity at this stage by just overtyping the qty in the buy box or deleting a line if you need to.
• Please note that your order may be delivered in 2 dispatches, 1 from a UK warehouse and another from an EU warehouse. This will be clearly shown when making an order.

• When you press the Proceed to Checkout order blue box you move to the “Checkout” Area.
• The first screen is the “01” Shipping Details – where we will preload your delivery address from your account information, if you would like to ship the goods somewhere else please enter it here. Once complete press the blue “Next” button at the bottom of the page.
• The next screen “02” is the review and Payment tab. Please enter your purchase order number here and if everything is correct then please press the blue “Place Order” button.
• If successfully transmitted you will see a Thank You message and the online order number. You can print this page or wait for the order submitted email that also has this number recorded for you. Please note that your order is still in the review stage at this moment and you will get a follow up email when your order has been confirmed.
• When your order is confirmed this means it moves to our warehouse for picking and packing and is then non-cancellable at this point.
• Once the order has been dispatched you will get another email from the V-TAC team with your tracking details so you can monitor delivery to your door if you wish.
• The order is automated, once completed if you would like to repeat the order you can simply copy it again and add a NEW PO to save time (particularly if you order the same things regularly).

• Depending on the time scale you can call our sales team and we will try to amend the order for you.

• We have a customer service team available in the UK during business hours and an external sales team who can visit you and help with product information, order details, account queries and all-round help.

Email – customersupport@vtacexports.com
Phone - +442072991212